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Terms and Conditions of sale. Payments made through the website will be made to Beechill Enterprises LTD who trade as Richer Sounds. All transactions are transacted under accordance with UK law.
Please note in each individual transaction for both NI or ROI transactions we will acknowledge and grant Customers rights under UK OR EU laws - whichever accords the Customer greater protection.
RICHER SOUNDS IRELAND TERMS DISTANCE SELLING CONDITIONS
The following terms and conditions apply to all purchases of items from our websites, telephone orders and email orders. Please read this document carefully before placing your order. We reserve the right to change these terms from time to time. Any such changes shall not affect any contract subsisting between us at the time of such change. Please check them before you make any new purchase. We advise you, our valued customer, to print and keep safe a copy of these terms and conditions for your reference.
PLEASE NOTE : We do not ship any products to the UK mainland and only deliver within Ireland. If you are ordering for delivery to the UK mainland, please order on www.richersounds.com. Any orders placed for delivery to UK mainland will not be charged and will be cancelled ( Don't worry we will drop you a mail!).
3D SECURE / VERIFIED by VISA:
Our security processes require that our Customers complete a 3D secure or Verified by Visa security process - in the event that your card issuer does not use 3D Secure / Verified by Visa we may cancel your order.
Similarly in the event that your 3D secure / Verified by Visa is not completed correctly we may cancel your order.
Please note that we do not charge your card until we have completed our security & stock checks - however your own card issuer may put a 'hold' on your funds pending a charge.
We (Richer Sounds) are responsible for the website transaction and all relevant security measures have been put in place such as 256 bit SSL encryption to pass the encrypted information to our partner Sagepay and we also use 3D secure for additional protection
SSL & Credit card payments are handled by Sage Pay and we are also 3D secure.
Please note that if you are paying instore and using a Credit or Debit card - For the protection of the cardholder, we only accept cards that have chip & Pin technology.
PLEASE NOTE : Any payments that fail 3D secure will not be accepted.
Sale of Goods
• By placing an order with Richer Sounds (referred to as us/we/our) you (the customer) are accepting these terms and conditions, as well as our Terms of Website Use, to the exclusion of all other terms and conditions. These conditions do not affect your statutory rights.
• We will acknowledge your order by e-mail as soon as possible. Any e mail or other acknowledgment from us does not constitute our legal acceptance of your order. Your offer is accepted and our contract begins with you, our valued customer, when the goods are despatched.
• We will email you a copy of your receipt. Please ensure you keep this in a safe place as this will also be your guarantee on the following terms: Should any of the goods develop a fault simply return your goods within 30 days of purchase (complete with original packaging and accessories – please refer to “Returns” for additional conditions that apply) and you will be offered the choice of either an exchange or full refund. Should a fault develop and the goods are returned to us after 30 days, but within the guarantee period, we will provide a free of charge repair as soon as possible, depending on the delivery of the required parts. After the guarantee has expired we will still endeavour to help with any servicing your goods may require.
All items (excluding wearable parts) are guaranteed for a full 12 months for domestic use (ex demo/ex service goods are guaranteed for 3 months - excluding TV). Obviously we can’t be expected to guarantee against misuse (i.e. coffee spilt inside, blown speakers etc.), commercial use, loss of data stored on any form of writeable/ rewriteable media/ hard drive devices, dead pixels of an amount not covered by the manufacturer’s specifications or normal wear and tear. Please note the guarantee will be invalidated if repairs are done other than by us or our authorised agents.
• Please be aware that we may be obliged to inform TV licensing of all TV purchases as well as a number of other TV related products, including DVD Recorders and Freeview Boxes. Payment and Prices
• We will accept payment of your order by Visa, Mastercard, Delta/Connect and Maestro only. Payment by cheque is accepted however we may hold the goods for up to 14 days to ensure that the cheque payment has cleared prior to despatch. Cash on delivery is not normally accepted except by special arrangement. Unfortunately we do not offer credit facilities.
Please note that all online purchases must complete our 3D secure / verified by Visa security processes.
• Payment for goods must be made in accordance with our purchase procedure. All orders are positively credit card sanctioned prior to despatch. We cannot accept responsibility if any details you provide us with are incorrect or if any order is held up as a result of incorrect details.
• The price for the goods will be as stipulated on the website at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission on the price published for the goods on our website is wrong. We try to ensure that all prices displayed on our website are accurate, but the price of the goods on your order will need to be validated by us prior to processing your order. If there is a problem, we will inform you of the correct price and will give you the opportunity to purchase the goods at the correct price.
• All prices on our website are in pounds sterling or Euro and inclusive of VAT but exclusive of our very reasonable delivery charges, which will be payable as indicated at the time of placing your order.
•Availability - Your order for goods is subject to availability. If we do not supply goods to you for any reason we will inform you of the situation and will not charge you for those goods, we will obviously refund any money already paid by you for the goods. However, we will not be responsible for compensating you for any other losses, which you may suffer if we do not supply the goods.
• All offers 1 per customer / household Delivery
• We regret that we cannot accept orders for and make deliveries to addresses outside of Ireland. For delivery addresses within Ireland, we will endeavour to deliver the goods within the times stated in our Purchase Procedure, but time shall not be of the essence. If no times are specified, delivery shall be within a reasonable time. We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods unless caused by our negligence.
• Should delivery be delayed by us for more than 7 working days from the delivery date you have the right to contact us and refuse the goods. In this case we will happily refund you any money paid for the goods, as the last thing we want is a dissatisfied customer.
• We reserve the right to charge £35 for re-delivery if you are not present at the agreed original delivery date.
• As soon as we have delivered the goods to you, you will be responsible for them. When we deliver the goods we will require you to sign for them. If you are not able to sign for a delivery, we will do our utmost to let you know when we intend to redeliver the goods again. Our responsibility for everything other than damage due to our negligence will end at the time the carrier tried to deliver the goods to you.
• Title in the goods will pass on delivery. Should you return the goods pursuant to conditions set out under these terms and conditions, then title in the goods shall revert to us when you return the goods to us.
RETURNS
To return your purchase to Richer Sounds Internet We will happily accept the return of your online purchase under the following circumstances.
1. Online, mail and phone order Customers have the right to cancel their orders for a limited time even if the goods are not faulty - Sales of this kind are known as 'Distance Selling'. You have the right to cancel from the time you place your order and up to 14 days from the day you receive your goods - you need to notify us of your wish to cancel your order within this period by email to sales@richersounds.ie
You then have a further 14 days from the date you notify us to return the goods - any goods notified or received outside these periods will not qualify for a refund and may be subject to a restocking charge.
As you can appreciate, we would request that all goods be returned in an ‘as new’ condition complete with packaging and all accessories.
Unfortunately, goods which do not comply with this condition may be subject to a handling charge. Where goods are returned in accordance with this provision, we will happily reimburse any money already paid by you, including any initial delivery costs. More information on the UK Consumer Contracts regulations 2013 here: https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations
Please note for hygiene reasons we do not accept returns on In-Ear Headphones ( unless there is a fault of course).
Customers should call our Web Sales team for any further info: 0333 900 0070 0333 numbers are not premium numbers – they are charged at the same rate as you are charged for numbers starting in 01 and 02.
2. Should the unit arrive faulty or damaged in transit; we will happily exchange this for a replacement unit or issue you with a full refund or credit as soon as possible.
3. Should the unit develop a fault:
If the unit is covered by our "6 Year Supercare" extended warranty: (if available this may be taken out any time within thirty days of purchase, by simply emailing sales@richersounds.ie) We will happily collect the unit free of charge for a free speedy repair.
If the unit is covered by our "6 Year TV Guarantee" extended warranty: (if available this may be taken out any time within thirty days of purchase, by simply emailing sales@richersounds.ie) We'll pick it up from your home and return it as soon as it is ready. (40" TV and above only)
All items including ex-display stock and ex-repair goods (but excluding wearable parts) are guaranteed for a full 12 months. Obviously we can’t be expected to guarantee against misuse (i.e. coffee spilt inside, blown speakers etc.), commercial use, loss of data stored on any form of writeable/ rewriteable media/ hard drive devices, screen burn, dead pixels of an amount not covered by the manufacturer’s specifications or normal wear and tear.
Please note that if repairs are done other than by ourselves or authorised agents our guarantee will not apply. This guarantee is naturally in addition to your statutory rights.
After the guarantee has expired we will still endeavour to help with any servicing your equipment may require. Should you wish to use the service mentioned above please contact our aftersales department at service@richersounds.ie, if this is inconvenient you may also take the unit to your local store
Faulty Items
• Important notice: time limit for notification of claims:- If goods arrive in a damaged condition you must inform us within 7 days of the date of delivery and we will either replace the goods at no charge, or refund any money paid by you for the goods. If the goods returned under this condition are found not to be defective and in full working order, they will be returned to you. An administration fee of 15% of the price of the goods, along with the cost of carriage will be charged to you, to cover the costs we have incurred. If the goods are found to be faulty outside 7 days from receipt of goods, please refer to “Sale of Goods” for additional conditions that apply.
• If we are required to send an engineer to your home to inspect and repair a product, and that product is subsequently found to be in good working order, we will charge you for the costs we incur for the call-out (typically £50.00). At the time of booking the call, we will ask you to guarantee the cost of the call-out before instructing the engineer by securing a credit or debit card deposit. We will only charge the abortive call-out fee to your debit or credit card if no fault is found.
Liability
• OLED/LED Screens: Please note that today’s production techniques cannot guarantee an absolutely perfect OLED/LED screen display and buyers should be aware of the possibility of imperfections in the form of a few isolated constantly lit or unlit pixels (or stuck pixels). As a result of this, there is a commonly accepted tolerance level by which Plasma/LCD screens may display such imperfections without being classified as faulty. As such, we can only take back displays as faulty for refund/repair if the number of affected pixels exceeds the manufacturer’s guidelines, subject to the Terms and Conditions. Please check with the relevant manufacturer as to their tolerance level.
• Many of the goods we sell are of a technical nature and unfortunately it is not practical to publish detailed specifications of all the goods and keep specifications 100% up to date. All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving approximate descriptions of the goods. However, if your goods do not conform to the specification displayed on the website relating to such goods at the date of purchase, we will arrange for collection of the goods from you and you will be entitled to receive a refund on production of the proof of purchase (sale receipt).
• As you can appreciate we shall not be liable to you, for any failure or delay in performance of our contract, if it is due to an event beyond our reasonable control. Including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest and national emergencies and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations.
• The contract between us shall be deemed, to have been made in Northern Ireland and shall be governed by the laws of Northern Ireland.
Complaint Procedure
• We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. We will however endeavour to acknowledge all complaints within 7 working days. If you have a complaint please contact us at: Richer Sounds Belfast, 7 Smithfield Square North. Belfast BT1 1FN Tel: 0333 900 0070 E mail: sales@richersounds.ie
• If you are not satisfied with the manner in which your complaint has been handled and/or the complaint remains unsolved please write directly to our MD John McDonald - johnmc@richersounds.ie |