FREQUENTLY ASKED QUESTIONS

What are your opening hours?

Monday - Store Hours -11:00 - 17:00 -  Telephone and online support open 10:00 - 17:00 

Tuesday - Store Hours -  11:00 - 17:00 - Telephone and online support open 10:00 - 17:00 

Wednesday - Store Hours - 11:00 - 17:00 - Telephone and online support open 10:00 - 17:00 

Thursday -  Store Hours - 11:00 - 19:00 - Telephone and online support open 10:00 - 19:00 

Friday - Store Hours - 11:00 - 17:00 - Telephone and online support open 10:00 - 17:00 

Saturday - Store Hours - 10:00 - 17:00 - Telephone and online support open 10:00 - 17:00 

Sunday - Store Hours -13:00 - 17:00 Telephone and online support open 13:00 - 17:00

(All the above hours apply - outside holiday periods & Bank holidays)

Hope to see you in-store

Where are you?

Our Belfast store is at 7, Smithfield Square North, Belfast, BT1 1FN - it's just behind the Castle Court Shopping centre and there is heaps of parking available either in the Castle Court Shopping Centre, in a surface car park to the rear of the store but you can normally snag an on-street spot close to our store - don't forget to ask our Colleagues to credit your parking whilst you are in shopping with us against your purchase!

I want to buy online?

Our online store has exploded over the last few years - we ship to both the ROI and NI every day both from our local warehouses in Ireland  - we offer payment in both Euro and GBP on our online store - doesn't matter where you are based you can select which currency suits you better. For our Euro Customers convenience we have even included delivery in our Euro pricing - however you can still elect to purchase using the '£' option and the maximum carriage is normally just £6.99 - Please note our pricing includes all duties.


I’ve never bought a system or TV before, and I have no idea where to start. How can I be sure that I’m getting the right equipment?

Our sales teams are happy to assist people with varying degrees of experience of hi-fi, home cinema or flat screen TVs. We’ll talk in layman’s terms, and where possible, invite you to judge equipment in stores for yourself. If you want a more technical or in-depth explanation, we’re happy to do that, too!

For ultimate peace of mind, we can offer you a quotation and installation service – we’ll even walk you through the features of your new bit of kit.

How can I listen to my choice of products?

All of our stores have demonstration facilities. We’ll try to accommodate drop-in requests, but it may be necessary to book an appointment due to prior commitments – click on the store finder map to get contact details for your local store. Please note our demonstration room may not be available during some exceptionally busy periods.

Why don’t I see some of the brands in your stores stocked elsewhere?

Many of the brands that manufacture hi-fi, home cinema or flat screen TVs don’t manufacture anything else and so may not have been brought to your attention. A quick scan at any specialist audio-visual magazine will confirm that we stock premium products made by acknowledged specialists. In some instances, we are the sole British distributors for the brands we carry. This allows us to deal directly with manufacturers, ensuring we offer you even bigger savings.

Why are some prices different?

Some prices are liable to fluctuate due to our commitment to always offer our customers the best value for money. All prices are correct at the time of going live. If, however, you wish to purchase offers seen online in your local store, please take a printout of the product(s) you are interested in.

Why are offers sometimes ‘temporarily out of stock’ or ‘sold out’?

We include all our range online with the most up to date stock information we can supply. Unlike some of our online competitors who process your order then inform you that you have a 6 week delivery wait we would rather give you the information before you hand over your cash. Due to the high demand for our products and the fact that some of our deals are finite in supply, a few of our lines have limited availability. As a result products showing as 'In-store callers only' or 'temporarily out of stock' may be available in your local branch when they are sold out on the web, as we always try and give those customers who have gone out of their way to make a special journey to one of our stores stock priority. 

Variations in store sizes and the sheer volume of our sales may make some models hard to tracks down. Please call our Customer Service Call Centre on: 0333 900 0070 or email sales@richersounds.ie if you experience any problems getting hold of a particular item at your local branch.

If I’m not able to get to my local store, can I reserve a product for later collection?

Yes you can, simply phone your local store to make sure it’s in stock and they will take care of it for you (in-store customers only). All we ask is that you give us your contact details in the event that someone else wants to buy your product in the meantime. 

Why should I buy a Supercare 6 year guarantee?

Our extended guarantees are extremely comprehensive. They are also a fraction of the cost our competitors ask for, and are charged as a single one-off payment – you don’t have to hand over your bank details, and we don’t take cash out of your account for years and years. But don’t just take our word for it! Diverse publications such as The Guardian, Independent and Which? Magazine have all commended it as being great value – not surprising, as if you don’t use your Supercare within 6 years, it’s free!

Do We Sell Seconds?

We quite frequently hear of our competitors (who are naturally frustrated at our prices) telling customers that the only reason we are so cheap is that all our goods are either seconds, returns, stolen, counterfeit, second-hand etc... This is, of course, utter nonsense and simply sour grapes on their part! If it were true it would be both illegal and hardly good customer relations - something we assure you we take very seriously. All our stock is brand new in sealed cartons unless clearly stated otherwise.

Definitions are:  Last Few To Clear = Stocks limited/not available in all stores. Some may be ex-display or ex-repair at this price (ex-display stock and ex-repair goods carry a 12 month warranty). GRADED/Factory Repack = mail order returns or ex-service products, thoroughly tested and re-sold with a 12 month guarantee (unless otherwise stated). All prices include VAT. 

How do I get my goods from my local store to my home?
Some stores have parking spaces adjacent which you are more than welcome to use while you are shopping with us. If these spaces are full, or your local shop doesn’t have an on-site car park, we’ll happily pay your parking fee for the duration of your visit – simply provide us with a receipt. If you are travelling by foot or public transport, we’ll call you a cab, or arrange delivery for you – just ask!

What happens if a product goes wrong?

Simply return your purchase to your nearest branch or, if bought on the web, contact the aftersales department at service@richersounds.ie for collection (collection and redelivery charges may apply). If the item is less than a month old we'll give you a full refund or exchange it (whichever you prefer). TV over 30” customers - please contact our Helpline on 0044 333 900 0070 to arrange repair. If your item is older than this (but less than a year) we'll repair it for you completely free of charge. *

If you have bought a Supercare 6 year guarantee then please let us know at the time you contact us.

*Excludes styli, abuse, excessive wear 'n' tear e.g. commercial use, screen burn caused by channel logos or other static images, dead pixels of an amount not covered by the manufacturer's specifications (statutory rights not affected).

What happens if I need help or advice after I’ve purchased something?

Your first port of call should be to speak to the sales team at your local store – they can easily familiarise themselves with your buying history and have extensive product knowledge. If you cannot visit or get through on the phone (and we appreciate our shops get very busy at times), please contact our Call Centre on 0044333 900 0070 or email sales@richersounds.ie.

We firmly believe a customer is forever, not just for a single visit. We’re on hand to provide help and support for the life of your system or TV, and to ensure that you get maximum enjoyment from your purchase(s). 

How can I give my feedback on Richer Sounds?

We try hard, but we’re only human! Due to recent changes in government legislation, our lawyers tell us that it is necessary to employ real people in our stores. 

Happy with the service you have received?

If so, we'd love to hear about it - we would love a review on the Trustpilot or Google review websites - you can check them out here:

https://uk.trustpilot.com/evaluate/www.richersounds.ie 

https://preview.tinyurl.com/yys2yexa

Unhappy with the service you’ve received?

We try our best but we’re only human! We understand that we don’t always get things right. If shopped in-store and aren't completely satisfied with our service then in the first instance please contact your local branch manager directly who should be able to quickly resolve things to your satisfaction.

If you have any query that the team in your local store cannot or have not been able to resolve at branch level then please email our Customer Service Team on customerservices@richersounds.com who will ensure we get things resolved for you asap. 

Contact John McDonald - our MD in Ireland

johnmc@richersounds.ie , John is our local MD based in Ireland and can assist in the event that a complaint cannot be resolved with your branch.

Contact our Founder

If you feel any issues have not been resolved to your satisfaction, and as a last resort please write to our Founder & MD by email – julian@richersounds.com and Julian will do his best to help.