WHO OWNS RICHER SOUNDS?

Richer Sounds is an unlisted PLC, 100% owned by Julian Richer, its founder.

WHO OWNS RICHER SOUNDS IRELAND?

Richer Sounds Ireland is a franchise of Richer Sounds PLC – we are the only franchise of Richer Sounds. We were huge fans of Richer Sounds and as Customers, we approached Julian many times prior to his agreement to allow us to open in Ireland – we operate on the exactly the same basis as Richer Sounds PLC – we offer our Customers great products at the best prices and we strive to offer our Customers excellent service every day. Richer Sounds Ireland is locally owned and managed. John McDonald, is the local Managing Director and he welcomes all comments (positive and negative!) and if you ever wish to contact him you can mail him directly at johnmc@richersounds.ie

WHAT DO WE DO?

We sell hi-fi & home cinema gear with the emphasis on value for money and we try to give good customer service.  

HOW LONG HAVE WE BEEN AROUND?

Julian opened his first shop at London Bridge when he was 19 in 1978 and therefore at the time of writing has been successfully trading for some 26 years.  

HOW BIG ARE WE?

Richer Sounds trades from 45 stores in 35 towns/cities. Although we have relatively few outlets we are the UK's biggest hi-fi retailer and are proud of our quite incredible turnover, which is of course, thanks to you. According to the Guinness Book of Records (last 12 years) we have the highest sales per sq. ft of any retailer in the world.  

WHAT ARE OUR PLANS FOR THE FUTURE?

As we are a privately owned company with Julian's ego relatively satisfied there is no pressure to expand quickly and in fact the intention is to go for controlled growth in an orderly and profitable manner. (We're of the firm belief that what goes up slowly comes down slowly).

WHY ARE SOME PRICES NO BETTER THAN THE COMPETITION?

We endeavour to be as vigilant and reactive as possible, when it comes to monitoring the competition's prices. If you phone around/search online and the hardware does exist at any competitor's store/or on the website*, call us last and we'll cheerfully beat any lower price by up to £100 or €150 any time up to 7 days after purchase! (All we ask is that the hardware you're interested in is brand new and in stock at any authorised dealer)

* Accredited/ in stock/ delivery charge added

WHY ARE SOME PRICES DIFFERENT?

Some prices are liable to fluctuate due to our commitment to always offer our customers the best value for money. All prices are correct at the time of going live. If however you wish to purchase offers seen online in your local store, please take a print out of the product(s) you are interested in.

WHY ARE OFFERS SOMETIMES 'TEMPORARILY OUT OF STOCK' OR 'SOLD OUT'?

We include all our range on-line with the most up to date stock information we can supply. Unlike some of our online competitors who process your order then inform you that you have a 6 week delivery wait we would rather give you the information at point of purchase. Due to the high demand for our products and the fact that some of our deals are finite in supply, a few of our lines have limited availability. As a result products showing as 'In-store callers only'/'temporarily out of stock' will be available in your local branch when they are sold out on the web, as we always try and give those customers who have gone out of their way to make a special journey to one of our stores stock priority. Due to variations in store sizes and our massive sales if you experience any problems getting hold of a particular item at your local branch, please call our General Stock Enquiry Line on: 04890 330044 (from ROI) 02890 330044 (from NI) or email sales@richersounds.ie

DO WE SELL SECONDS?

We quite frequently hear of our competitors (who are naturally frustrated at our prices) telling customers that the only reason we are so cheap is that all our goods are either seconds, returns, stolen, counterfeit, second-hand etc... This is, of course, utter nonsense and simply sour grapes on their part! If it were true it would be both illegal and hardly good customer relations - something we assure you we take very seriously. All our stock is brand new in sealed cartons unless clearly stated otherwise.
Last Few So Hurry!/Graded = Stocks limited/not available in all stores. Some may be ex-display or ex-repair at this (ex-display stock carries a 12 month warranty, ex-repair goods have a 3 month guarantee).  All prices include VAT at 17.5%

WHAT HAPPENS IF PRODUCTS GO WRONG?

Simply return your purchase to your nearest branch or if bought on the web, contact the aftersales department at sales@richersounds.ie for collection, (collection and redelivery charges may apply.) If the item is less than a month old we'll give you a full refund or exchange it (whichever you prefer). If it's been longer than this (but less than a year) we'll repair it for you completely free of charge. *  

*Excludes styli, mixer cross-faders, abuse, excessive wear 'n' tear eg. commercial use. Screen burn caused by channel logos or other static images, dead pixels of an amount not covered by the manufacturer's specifications. (Statutory rights not affected.)

WHY ARE WE SO CHEAP?

Although we're the biggest retailer of hi-fi separates in the UK and Ireland, we have small stores stacked to the ceiling in cheap locations to keep our overheads down, which means that we can offer you, the customer, a BETTER DEAL. What's more, WE BUY BIG. This allows us to negotiate extra discounts from many of our suppliers - to pass on to you!